ph165 Privacy
Policy

1. Who We Are

ph165 ("ph165," "we," "us," or "our") operates the online gaming platform available at ph165.net, providing casino games, sports betting, bingo, slots, fishing games, and related services to eligible players in the Philippines. ph165 is a PAGCOR-licensed gaming operator subject to Philippine law and regulation.

This Privacy Policy applies to all personal data collected through the ph165 website, mobile-optimised platform, customer support channels, and any other service offered under the ph165 brand. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2. Data We Collect

ph165 collects the minimum personal data necessary to provide a safe, compliant, and functional gaming experience. The categories of personal data we collect include:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (used to verify the 21+ age requirement);
• Email address and mobile phone number;
• Residential address in the Philippines (for KYC and regulatory purposes);
• Government-issued ID number (e.g., PhilSys, passport, driver's license, SSS, UMID).

2.2 Financial Data

• GCash or PayMaya account number (partial, for verification purposes);
• Bank account details where bank transfer is the chosen payment method (BPI, BDO, Metrobank);
• Transaction history — deposit amounts, withdrawal requests, and dates;
• Visa/Mastercard details (masked; ph165 does not store full card numbers).

2.3 Gaming & Behavioural Data

• Game participation history, bet amounts, wins, and losses;
• Session duration, login frequency, and platform activity logs;
• Responsible gaming preferences (deposit limits, session timers, self-exclusion status);
• Bonus claims, wagering activity, and promotional engagement.

2.4 Technical & Device Data

• IP address and approximate geolocation (country/region level);
• Device type, operating system, and browser information;
• Cookie identifiers and session tokens;
• Referral source and landing page data.

2.5 Communications Data

• Records of live chat conversations and support tickets submitted to ph165;
• Email correspondence and responses to promotional communications;
• Feedback, survey responses, and complaint records.

3. How We Collect Your Data

ph165 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion;
• Automatically — through cookies, web beacons, and server logs when you access and interact with the ph165 platform;
• From third parties — including identity verification service providers, payment processors (GCash, PayMaya, banking partners), fraud prevention services, and regulatory authorities such as PAGCOR where required by law.

4. How We Use Your Data

ph165 uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and securing your ph165 account; processing ph165 Login authentication; managing account settings and preferences.
Identity Verification	Conducting KYC checks to verify your identity, age (21+), and eligibility to participate in online gaming as required by PAGCOR.
Transaction Processing	Processing deposits via GCash, PayMaya, BPI, BDO, Metrobank, and card payments; processing withdrawal requests; maintaining financial records.
Regulatory Compliance	Meeting anti-money laundering (AML) obligations, PAGCOR reporting requirements, and other applicable Philippine laws and regulations.
Platform Security	Detecting and preventing fraud, cheating, multi-accounting, and other prohibited conduct; protecting the integrity of the ph165 platform.
Responsible Gaming	Monitoring gaming behaviour to identify problem gambling indicators; applying and managing deposit limits, session controls, and self-exclusion.
Customer Support	Responding to your queries, resolving complaints, and providing assistance via live chat and email support available 24/7.
Marketing	Sending promotional offers, bonus notifications, and platform updates — only where you have consented or where we have a legitimate interest and you have not opted out.
Analytics & Improvement	Analysing aggregated platform usage data to improve game offerings, user experience, and platform performance.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, ph165 processes your personal data on the following legal bases:

• Contractual Necessity — Processing required to fulfil our obligations under the ph165 Terms & Conditions, including account management, payment processing, and game provision;
• Legal Obligation — Processing required to comply with PAGCOR licensing conditions, AML regulations, tax reporting, and other applicable Philippine laws;
• Legitimate Interests — Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights and freedoms;
• Consent — Processing for marketing communications and optional features, which you may withdraw at any time without affecting the lawfulness of prior processing.

6. Sharing Your Data

ph165 does not sell your personal data. We may share your data with the following categories of third parties under appropriate data processing agreements or legal obligations:

6.1 Service Providers

Third-party companies engaged by ph165 to provide services on our behalf, including identity verification providers, payment processors (GCash, PayMaya, banking partners), cloud hosting providers, customer support platforms, and analytics tools. These providers are contractually required to process your data only on ph165's instructions and in accordance with applicable law.

6.2 Regulatory & Law Enforcement Authorities

ph165 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory direction. Such disclosures are made only to the extent required and with appropriate confidentiality safeguards where possible.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving ph165, personal data may be transferred to the acquiring entity. Players will be notified in advance of any such transfer where practicable, and the acquiring entity will be required to honour the commitments made under this Privacy Policy.

7. Cookies & Tracking Technologies

ph165 uses cookies and similar tracking technologies to operate the Platform, enhance your experience, and analyse usage patterns. The types of cookies we use include:

• Strictly Necessary Cookies — Essential for Platform functionality, including maintaining your ph165 Login session, processing transactions, and applying security measures. These cannot be disabled.
• Performance & Analytics Cookies — Used to understand how players interact with the Platform, which pages are most visited, and where technical errors occur. Data collected is aggregated and anonymised.
• Functional Cookies — Remember your preferences such as language settings, responsible gaming limits, and display options to improve your experience on return visits.
• Marketing Cookies — Used only with your consent to deliver relevant promotional content and measure the effectiveness of ph165 marketing campaigns.

You can manage cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies may affect Platform functionality. A full Cookie Policy is available on request from ph165 support.

8. Data Retention

ph165 retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. General retention periods are as follows:

• Account and identity data — Retained for the duration of your active account plus five (5) years following account closure, in compliance with PAGCOR and AML regulatory requirements;
• Financial transaction records — Retained for five (5) years from the date of the transaction, as required under Philippine financial regulations;
• Gaming activity logs — Retained for three (3) years from the date of the relevant session or transaction;
• Customer support records — Retained for two (2) years from the date of resolution;
• Marketing consent records — Retained until you withdraw consent plus one (1) year thereafter.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with ph165's data destruction procedures.

9. Data Security

ph165 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and ph165 servers;
• Encrypted storage for sensitive data including financial records and identity documents;
• Role-based access controls ensuring only authorised personnel access player data;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Intrusion detection and prevention systems monitoring for anomalous platform activity;
• Multi-factor authentication (MFA) available for all ph165 player accounts;
• Staff training on data privacy and information security conducted on a regular basis.

In the event of a personal data breach that poses a risk to player rights, ph165 will notify affected players and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, in accordance with NPC Circular requirements.

10. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph165:

• Right to be Informed — You have the right to know what personal data ph165 collects, processes, and retains about you, and for what purpose;
• Right to Access — You may request a copy of the personal data ph165 holds about you, along with information about how it is processed;
• Right to Rectification — You have the right to correct inaccurate or incomplete personal data in your ph165 account;
• Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to regulatory retention obligations;
• Right to Data Portability — You may request your personal data in a structured, machine-readable format for transfer to another service provider;
• Right to Object — You may object to the processing of your personal data for marketing purposes or where processing is based on legitimate interests;
• Right to Restrict Processing — You may request that ph165 restrict processing of your data in certain circumstances, such as while a rectification request is being resolved;
• Right to Lodge a Complaint — You have the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, contact the ph165 Data Protection Officer via live chat or email. ph165 will respond to all data subject requests within fifteen (15) business days of receipt. Identity verification may be required before processing certain requests.

11. Children's Privacy

The ph165 platform is strictly intended for individuals aged 21 years and above in accordance with PAGCOR regulations governing online casino gaming in the Philippines. ph165 does not knowingly collect, process, or retain personal data from individuals under the age of 21.

If ph165 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted to the extent permitted by law, and any deposits made may be returned at ph165's discretion following investigation. Parents or guardians who believe their child has registered on ph165 should contact support immediately.

12. Cross-Border Data Transfers

ph165's primary operations and data processing activities are based in the Philippines. However, certain service providers engaged by ph165 — including cloud hosting infrastructure, identity verification platforms, and payment processing partners — may process data in other jurisdictions.

Where personal data is transferred outside the Philippines, ph165 ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with NPC requirements, to ensure your data receives equivalent protection regardless of where it is processed.

13. Changes to This Privacy Policy

ph165 may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable law. When changes are material, ph165 will notify registered players via email or an in-platform notification prior to the effective date.

The date of the most recent revision is always displayed at the top of this page. Your continued use of the ph165 platform following any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you must stop using the Platform and may request account closure through customer support.

14. Contact & Data Protection Officer

ph165 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, you may contact us through the following channels:

• Live Chat: Available 24/7 on the ph165 platform (fastest response)
• Support Email: [email protected]
• Data Subject Requests: Submitted via live chat or email, attention: Data Protection Officer
• Response Time: Within 15 business days for all data subject requests

You also have the right to raise a complaint directly with the National Privacy Commission of the Philippines (NPC) if you are not satisfied with ph165's response to your data privacy concern.